You only have one chance to create a good first impression, making receptionists and telephonists vitally important (and often under-rated) members of your team. This course will help you to define your objectives, any particular areas you need to cover and the best method of training delivery for your particular circumstances. The result ? Your customers will have a positive experience when dealing with your company, motivating them to favour you in the future.

Do you have Personnel working in Credit Control chasing payments and recovering bad debts from customers then this course is just for you or your staff.

The demand for sophisticated Mystery Shopping is now greater than ever. Today there is a clear recognition that a competitive advantage in customer service experience achieves increased sales results.  We offer Mystery shopping courses across a range of industry sections. 

This highly participative course is designed for anyone who has regular customer contact (either face to face or on the telephone) and wants to develop their skills in delivering excellent customer service.

Do you want to be confident that you can control challenging situations with your customers? Do you want to be able to build stronger relationships by identifying with others? This course is specifically designed to enable participants to take control of challenging customer situations.

This one-day course equips you with the skills to deliver consistent service excellence at every customer 'touchpoint'. It will also enable you to handle difficult situations and achieve increased customer satisfaction and loyalty.

Increasingly, good customer care is an integral part of many businesses strategy. This Customer Care training course has been designed to emphasise the importance of good customer care, and train attendees on the core skills and behaviours that constitute good customer care.

This course has been designed and adapted for a number of PTP's clients that run call-centres to handle incoming calls to the company. Throughout the course, participants are encouraged to contribute to a lively debate about their perceptions of good customer service.

This one-day course addresses all of these and provides you with the skills, knowledge and attitudes to become a skilled listener. This course is for anyone who wishes to improve the most fundamental skill required for anyone who works in sales, customer service or management - listening.