Summary

Suitable for new office managers, supervisors and office professionals, who manage people and processes and are looking for some formal introductory management training.

Course Objectives

• Understand the role and responsibilities of a successful office manager
• Motivate your staff to achieve their objectives
• Give constructive feedback to individuals
• Prioritise the workload and minimise stress
• Develop your people by delegating effectively
• Use project management tools to plan a small project
• Manage a simple budget
• Work with others effectively
• Deal with change
• Control meetings and briefings constructively and assertively
• Solve problems creatively and make good decisions
• Handle conflict and difficult situations

Course Content

Define your Role and Responsibilities

• What is required of you – role and responsibilities?
• Your legal obligations
• How ‘green’ is your office?

Getting the Most from the Role and Your Team

• Achieve the balance of the task, the team and the individual
• Manage performance – giving criticism and praise
• Set and meet personal and team objectives
• Give constructive feedback to motivate staff
• Delegate to staff to maximise achievement of objectives
• Motivate and develop staff to improve performance

Time and Workload Management

• Prioritise when everything is urgent
• Set realistic objectives for your team
• Minimise stress
• Increasing productivity and efficiency

Managing Small Projects

• Use simple project management techniques to plan for success
• Manage your budget

Assertive Communication

• Recognise how people can think and act differently
• Deal with the effects of change
• Handle meetings and briefings assertively

Handling Problems Effectively

• Think creatively to find solutions
• Make decisions you can justify
• Supervise people you used to work alongside
• Deal with conflict and difficult situations

Personal Development

Prepare and develop an action plan to support your return to the workplace